Refund & returns

If your order arrives damaged, wrong or incomplete, we will fix it.

When we replace or refund

We offer a free replacement or a full refund if your order arrives:

• damaged or defective,
• wrong (a different product, colour or design from what you ordered), or
• missing an item.

How to raise a claim

Message us on WhatsApp +91 89289 89334 within 48 hours of delivery. Please send:

1. A full, uncut unboxing video. It must start from the sealed parcel, with the shipping label visible.
2. Clear photos of the problem and the shipping label.
3. Your order number.

The item must be unused, unwashed, with tags and original packaging.

Once we verify the claim, you choose:

• a free replacement (if the same item is in stock), or
• a full refund of the amount you paid.

What we cannot return or exchange

• Change of mind, or a different colour or style preference.
• Size. Sarees are free size.
• A slight colour difference from the photos. Screens and lighting vary, so this is not a defect.
• Items that are used, washed, altered, or without tags or packaging.
• Claims made after 48 hours, or without an unboxing video.

Cancellations

• Free cancellation before dispatch. Message us on WhatsApp with your order number.
• Once an order has shipped, it cannot be cancelled.
• If a COD parcel is refused at the door, we may ask for prepayment on future orders.

Refunds

• Approved refunds are sent to your UPI within 7 working days of approval. This includes COD orders.
• For prepaid orders, we refund the amount you actually paid.

Contact

• WhatsApp: +91 89289 89334 (Mon–Sat, 10 am – 8 pm)
• Email: hello@velvetmantra.in

Velvet Mantra is a trade name of Sophiya Jackee Lobo, proprietor, Plot No. 13, Survey No. 65/1/2/1/1, Near Motiwala College, Gangapur, Nashik 422222, Maharashtra. GSTIN: 27AEBPL5559C1ZL.